Help & Resource Center


Do you have a question about one of our products?  In this form, please fill in your information.  It helps us, help you best if you specify whether you are a consumer, retail store location or distributor from the drop down menu at the beginning of the form.  This information helps us direct your question to the best possible person who can help you.

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  • Hanging Filter    Sponge Filter
  • Canister Filter    Wet-Dry Filter

Size / Volume of tank:


What is your pH level?:

Ammonia Level:

Nitrite level:

Phosphate level:

GH Level: ( ° / ppm )

KH Level: ( ° / ppm )

My aquarium contains: (check all that apply):

What food do you feed?

How often do you feed?

How often do you perform water changes?

What percentage do you change?


How often do you clean or rinse the filter?

What water conditioners, medications, or products do you add to your tank on a regular basis?

The water in your tank looks: (check all that apply)


Comment or Question: